This is very true I also ordered from an online retailer and after viewing my tracking info my package has taken numerous trips. It seemed that it past right by the city in which I live, but has not yet arrived.

Hey, I live in Cincinnati too, and just like you, I ordered a shirt from Woot (I assume it was Woot because the starting point for your package's journey was Texas). I ordered the shirt two weeks ago, and it just arrived yesterday. Just like yours, it went all over the country before it actually arrived. I guess I can't really complain because the shipping was free, but come on, retailers: Be held accountable for the shipping service you decide to use.

I live less than twenty minutes away from Woot's headquarters, and it still takes several days to receive a package. The Fedex tracking list reads like a text version of the Family Circus kid's wanderings. It starts in Carrollton, goes twenty miles south to Dallas, then thirty miles south to Hutchins(?!), forty miles north to Irving, then finally arrives at my door. The direct route from their shipping warehouse to my home? Less than fifteen miles. I realize it's on Fedex's hands once Woot ships something, but damn. And smartpost seems even worse. It's got to be manhandled by Fedex for a couple of days before the USPS even gets it? Ugh. I love Woot, but they've got to get some better shipping options.

FedEx Smart Post.....never again. I ordered a product out of Wisconsin and it was to be delivered to me in Arizona. It was picked up and sent to a sorting station in Wisconsin. It Left Wisconsin and went to a sorting station in Pennsylvania. It left Pennsylvania and made it to the Phoenix sorting station. Yeah!!! Almost here...not quite. Left Phoenix and went to Ohio and sat. The morning of so called delivery I called FedEx and asked if it was going to be delivered since it was sitting in Ohio. FedEx rep "let me look into it and call you back".....still waiting. I called the company I purchased from and in about two minutes they were able to determine that my shipment was being sent back to them (unknown why). They are going to send a replacement shipment, guess what....by FedEx smart post. I don't think that's very "smart", but we'll see. I'm agravated yet amused at the same time.

Completely agree, this is NOT an efficient nor cost effective way for a company to send a package, at least not if they wish repeat business! I ordered a few items from Dillard's and it will end up taking 9 days from the day it shipped (from TN.) for me to receive it in New York. It goes to various FedEx sorting locations and then ends up at the post office for delivery! This is a stupid way to ship a package and whomever in the marketing department at Dillard's suggested this shipping method needs to have a package sent to their home just to see how annoying it is!

I just leave negative feedback complaining for delivery time if I get Fedex SmartPost on e-bay.

Non-ebay gets negative feedback as merhant and negative feedback for product. We need to do something about this Fedex SmartPost

I ordered 3 items from Circuit City, iPod Shuffle, iPod Shuffle wall charger, and a memory card. The package-shipped via SmartPost-arrived containing ONLY the memory card. The box was clearly opened on the bottom and resealed. The packing information glued to the top flap of the box was removed. Circuit City, nor FedEx SmartPost will hold themselves accoutable. How can this be!!!!????

"BLAME OTHERS, NOT OUR FAULT"
Yeah thanks alot Fed Ex, it is your Hub support!!
I had a package that was already in my city, and it was some dumb FUCK who put it on a plane 1000 miles away, only to be re-routed back. I call and ask w/a tracking number,flight path, and orgin it ended up at, only to be told it was my fault, along with the original shipper. The package was already here you stupid fuck-stains!!! Thanks for nothing, hope your shit gets lost one day!!!

Ah, a woot shirt... mine always take forever as well, and Im in Wisconsin as well. Dont feel bad, if it matters that much, spend the extra $5.

The first time I used smartpost the post office claimed they tried to deliver it and never did. So I had to go and pick it up form the post office. Now the second time around my package is being held up at the post office again. It's been there since Friday. I thought well maybe they'll deliver it Sat or Mon. Nope still hung up at the PO. So I called the PO on Tues and they said oh yeah it's here and we'll get it out to you today. It's now wed, and I don't get off in time to pick it up, what a bummer service. Just pure genius.

The smartpost packages must not be a priority. I think that is why they get sent to the boondocks and back before you get it...if you get it! Just pure genius...the things people do to create jobs...unnecessary jobs...unnecessary postage. Smartpost cost the same amount to ship UPS. Ahhhhhhhhhhhh...it should be called DUMBPOST!!!

FEDEX SMARTPOST IS NOT TO SMART. IT SUCKS! US POSTAL SERVICE CAN DELIVER IN LESS THEN HALF THE TIME. I'M STILL WAITING ON MY PACKAGE WHICH SHIPPED LAST FRIDAY FROM ALANTA GOING TO LOUISVILLE KENTUCKY. WELL THE COMPANY I BOUGHT FROM HAS NOW LOST MY BUSINESS!

"You can rely on our industry-leading sorting, tracking, and logistics technology to get your package to its destination."

F**K ME! What a joke!

Another load of B.S. quoted from the Fedex website:

FedEx SmartPost takes your package as close as possible to your customer before giving it to USPS for residential delivery. By skipping intermediate postal processing centers, we reduce transit time, minimize handling, and maximize postal discounts. Throughout the delivery process, we utilize our technology to provide shipment visibility of your packages while they are en route to their destinations.

Under our zone-skipping program, we deliver packages to Bulk Mail Centers (BMC), Sectional Center Facilities (SCF), and Destination Delivery Units (DDUs) based on your needs. For fastest delivery and highest discounts, we sort packages by 5-digit ZIP codes and ship directly to DDUs (local post offices).

Packages shipped to BMCs are delivered in-home by the USPS in 3 days; 90 percent of the packages shipped to SCFs are delivered by the USPS in just two days. The majority of packages arriving at DDUs by 7 a.m. are usually delivered in-home by the USPS that same day, with the remainder delivered the following day.

The company I work for receives the SmartPost parcels from FedEx and delivers it to the DDU's. The loads come in generally to us the night before delivery. I know FedEx makes alot of mis-ships. 29 stops on our route and boxes are bound to get mis-sorted once in awhile. At the end of the day . . . there is usually 20 to 30 boxes that were sent to be on our route that actually were destined to every other part of the country. 30 boxes out of 2000? 1.5% of them are mis-sorted. I think thats damned good. I mean would you buy from an eBay seller with 98.5% positive? Thats almost more effective than most birth control. The speed on the other hand . . . you get what you pay for.

> You get what you pay for

Only, I don't always have a choice - nor am I always told a package will go out SmartPost. I'd be happy to pay to avoid SmartPost - and have stopped ordering from retailers that don't offer something else.

This is the wii I ordered from circuit city. Fedx says the post office has it. The post office says they never got it, so someone eles must be having fun playing my wii

June 2, 2008 10:09 AM Shipment Accepted LINCOLN, NE *
June 2, 2008 10:04 AM USPS Entry GATEWAY STATION, NE
June 1, 2008 12:32 PM Sortation Center Departure NEW BERLIN, WI
May 31, 2008 2:29 PM Electronic Shipping Info Received LINCOLN, NE *
May 31, 2008 1:48 PM USPS Electronically Notified LINCOLN,NE
May 30, 2008 1:20 AM Sortation Center Arrival NEW BERLIN, WI
May 29, 2008 7:04 AM Sortation Center Departure DALLAS, TX
May 28, 2008 8:32 PM Sortation Center Arrival DALLAS, TX
May 28, 2008 8:09 PM Pickup ARDMORE, OK

* indicates data from USPS

OMG...I ordered some shoes from an online retailer and guess what?! It was sent by FedEx SmartPost!! The last time I tracked it was June 1st, 2008 in Atlanta, GA. I live in Greensboro, NC. A week later it's still not here! Smart Post, not so smart!

the service is economy, so calm down. those shipping charges you're being charged for are created by the companies, not smartpost. smartpost gets maybe a dollar or two. go complain to the company. they're the ones that chose to use an economy service. yes, economy. that means it could take a while. if you want it faster, pay the money. it usually takes about 5-10 business days, which can be about 2 weeks including weekends. smartpost is not typical fedex service. and don't complain about how ups never messes up- they have the exact same service. ups mail innovations/ups basic. same thing.

if you're so unhappy about your package being sent economy and you being charged too much for economy shipping, your gripe is with the company you ordered from, not smartpost.

Fedex Smart what? This thing is not smart at all. Next time I'll not buy anything that will be shipped via this method.

Here is my shipment ... Note HAS NOT been RECEIVED TODATE 6/27/08:

Haveing the same trouble with "Smart"Post out in the Seattle area. I hope vendors get rid of that "service" soon.

Obviously SmartPost sucks, but from the comments I read most of you at least got tracking information. I ordered from a company that didn't give a carrier choice, and not only did it take forever to get here, but I was never able to view my tracking information. I received my package last saturday, and to this day when I go to the website to view my order status, it says "Order processing" and "Tracking number not yet available". I am in the process of searching the site for a way to leave feedback, and I am going to link this page so they can see exactly what customers think of their "smart, efficient, value-oriented and timely" shipping method.

I recently placed an order with the on-line catalog of a company that uses FedEx Smartpost. When I went on-line to track status, I came across this weblog. After reading these comments, and having had no prior experience with FedEx Smartpost, I was seriously concerned about receiving my package soon or even at all. But the concern was for nothing. The package left the company on June 23, and the mailman delivered it to my door the morning of June 30…. 5 business days later (I read somewhere their delivery time is 7-9 days). There were 2 sortation centers involved—at one the turnaround was a day and a half, and at the other the turnaround was 2 hours (in the middle of the night no less). So far I am much more favorably impressed with SmartPost than are most of the people who posted messages here.

AVOID Smart Post at all costs....it should be renamed "Stupid Post". My package is lost...and they have no idea. Duh????

I Ordered using FedEx SmartPost and My Package is supposed to be here today so I will wait and see, although I did notice it took a rather weird path. It went up from Illinois, to Berlin, Wisconsin, which may be a Sortation Center, and now its in West Virginia which is the state right beside mines so hopefully it will be here...

I live in Seattle, WA which is about a 15-20 min drive to Kent, WA and they are telling me that I will possibly get the package on Friday.. seriously today is Tuesday! It takes 4 days for a package to go 20 mins down the road? Wow, what a joke! I called the "Customer Service" line for SmartPost and the woman that I spoke with was quite rude and when I asked why it takes $ days for a package to go a few miles she says "Well we have to unload 20,000 packages and sort them, and there is a weekend in between so that takes longer." UM WHAT?!?!! IT'S TUESDAY?!! I kindly said "Thank you for your help" and got hung up on.

Est. in Home 07/11/2008

Date Time Description Location

July 8, 2008 3:02 AM Sortation Center Arrival KENT, WA

July 4, 2008 5:52 AM Sortation Center Departure NEW BERLIN, WI

July 3, 2008 9:42 PM Sortation Center Arrival NEW BERLIN, WI

This is the worst service I have ever seen. How can two great companies like Fedex and USPS equal a completely lousy system?? My order left 6/26 and as of today - 7/14 - I still don't have it. It went from Il to FL within a few days, and now its going back and forth form Orlando to Jax! And I'm south of Orlando. Est in Home by 7/5?!?!? Not!!! And the company I ordered through - Personal Creations, won't consider it missing until its a full 30 days MIA. Just crazy. I will never order from anybody that sends via this service. And hopefully they won't mislead by saying they send via Fedex.
Est. in Home 07/05/2008
Date Time Description Location
July 3, 2008 7:39 AM USPS Entry JAXVILLE, FL
July 2, 2008 7:42 PM Sortation Center Departure ORLANDO, FL
July 2, 2008 7:18 PM Electronic Shipping Info Received JACKSONVILLE, FL *
July 2, 2008 6:35 PM USPS Electronically Notified JACKSONVILLE,FL
June 29, 2008 8:29 AM Sortation Center Arrival ORLANDO, FL
June 27, 2008 1:09 PM Sortation Center Departure NEW BERLIN, WI
June 26, 2008 6:00 PM Sortation Center Arrival NEW BERLIN, WI
June 26, 2008 5:59 PM Pickup LEMONT, IL

Do they accept people in a box ? With gas prices so high, I cannot drive far this summer .... may as well take a trip around the country this way.

That happened to me, too! I ordered a wii fit from Circuit city, shipped via Fedex Smartpost. Shipped on 7/3, it SAID that it arrived at my local post office branch and I went there as well as the sortation center and neither one knew what to do. The post office was actually really helpful, went out of their way to help. Fedex--nada.

Avoid Smartpost like the plague.

By the way, Jim...Yes, I DO avoid ebay sellers with 98%...why bother?

I worked there on the initial crew that turned over Parcel Direct from Quad Graphics to FedEx. This company was designed to ship a product within about 2 weeks after they get it. It is supposed to help companies sort their packages out and get them to the nearest US Post Office on the cheap. I traveled to most of the main hubs, the ones with the big auto sorter machines; you can identify them above like the spokes on a wheel. The crazy pattern comes from lazy hub operators that send all packages that fail to scan to the next major hub instead of manually scanning them to the right destination. No, they don’t really know where your package is other than the scan points which they show you which is actually being dangerously honest.

I ordered a package & paid for 2 - 4 day delivery It was to be shipped via FedEx & delivered to my front door. 8 days later, it shows up in my mailbox. I paid $13.00 shipping fees. If I spend $13.00 to have a package shipped via FedEx -& specify it is to be left at my front door, I want that lazy truck driver to get his ass out of the truck & carry my package to my front door! Fuck! What a STUPID system.

I too ordered a wii from Circuit City. I'm watching my package sit in Orlando two hours south for 3 days now. Yes it was the "free" shipping from circuit city, but had they said before I submitted my payment that the "free" shipping was the slowest possible route on earth I would have opted for a few extra bucks to actually get the thing. With today's automated system there's no reason why anything should take that long. I've had media mail from Canada come quicker, and that has to clear customs.

I expect you FedEx guys to stick up for your company, but don't talk about it being other employees fault. FedEx hires and controls the work being done at their facilities. They are ultimately responsible for everything entrusted to their system.

The excuse that weekends and holidays slow things down is bogus too. Everyone everywhere just about works on weekends and holidays. The planes fly, the trucks roll, the automated sorters don't care what day it is. The only time a weekend or holiday matters is when is comes to delivery at the house. The weekend and holiday excuse is so Sears & Roebuck old.

Circuit City should use a "pop-up" when you select free shipping. "Caution, we use FedEx SmartPost, the delivery method you have chosen will take significantly longer than you have become accustom too in the modern age. If you wish to receive your shipment before you forgot you ordered it please select another method".

Here's to hoping to see my wii in a few days

this is the second time some thing has been shipped by smart post. the first one after being routed back and forth from lettsdale pa to grove city ohio 3 times they lost it. this time it went from lettsdale pa to orlando fl then to grove city ohio again when i called they had no reason a i stated it wasnt smart post more like dumb ass post use the pony express its faster

I am having the same problem in Long Island NY.
I ordered a desktop PC,monitor and printer from Circuit City for my son's birthday. The printer and monitor arrived by 07/31(4 days). He is still waiting for the Computer.The Fedex/Smartpost
routing map shows that the PC left the Sortation Center in NJ on 07/31/08 but never got to the P.O. in LI .
Circuit City sent an e-mail that it could take until 08/15/08 for the PC to get to my son.

So much for "Free Shipping" !!! They call this a "High Tech" operation!! The Pony Express did a better job in its days !!!
I am starting to wonder if the PC "fell off the truck" between NJ and LI. Wish me luck !!

I have my share of bad experiences ...it has happened twice with me....in my case it took 3 days to come my shirt from Edison NJ to Hartford CT :-) so now onwards whenever thr is any smartpost which should be named as stupid post involved i wud rather not go for it....njoy

FEDEX smartpost is full of s#!+. I placed an order through walmart on the 19th of Jul for 3 items. Necklace and game disc sent via USPS and received shortly thereafter, xbox 360 (graduation gift)was shipped thru Fedup dumbpost and it went thru wisconsin,sacramento ca, richmond ca, sacramento (again), san fran then back to richmond and it has sat there since the 28th of Jul and hasnt budged. It is now the 14th of Aug and my order has yet to move to honolulu. I complained to walmart on them using this service especially since I was charged about $21 for shipping it thru this crap service. I was not given a choice from walcrap on shipping preferences.DO NOT USE THIS SERVICE!!!!!!!!!!!

My package is having a tour of the country too. Fedex delivered the package to Plano TX for delivery, which was correct. However, for some strange reason it looks like USPS put it on a truck and now its in Austin TX!

August 23, 2008 4:10 AM Arrival at Unit AUSTIN,TX

August 22, 2008 1:09 PM DC/EVS Arrive AUSTIN,TX

August 22, 2008 7:00 AM Shipment Accepted PLANO, TX *

August 22, 2008 5:21 AM Electronic Shipping Info Received PLANO, TX *

August 22, 2008 4:40 AM USPS Electronically Notified PLANO,TX

August 22, 2008 4:00 AM Sortation Center Departure DALLAS, TX

August 21, 2008 9:29 AM Sortation Center Arrival DALLAS, TX

August 20, 2008 8:45 AM Sortation Center Departure MARTINSBURG, WV

August 18, 2008 10:29 PM Sortation Center Arrival MARTINSBURG, WV

August 18, 2008 5:28 PM Pickup MARTINSVILLE, VA

I ordered a doghouse for my new puppy at petsmart.com on August 12. The expected delivery date was August 26. As usual i kept up with the tracking of the item and not unlike the many posts above, it has taken many indirect, must I say stupid, routes. It has been "sleeping" for a full week in Sacramento, CA, a 10-minute drive from where I live, Davis, CA. Two weeks and also a week from the expected delivery date have already gone by, and it still hasn't come. I am fully aware that the doghouse came with free shipping, but this is just too much and unacceptable.

I haven't read through all the comments, but I am pretty sure that I have you all beat--by almost 3000 miles.

My package left NJ on 8/27
It arrived in Wisconsin on 8/29
It sat in New Berlin, 109 miles from my home for several days--until mid day 9/3.

It was in Kent WA on 9/3.
Now it's resting comfortably in Sacramento, CA.

I usually have a policy of not using FedEX since my son's Christmas package--mailed Dec 9 with a rush, sat in the airport in Milan Italy for 2 weeks with him living right down the road. He finally got it the middle of January. I demanded a refund and got one. I loved how the check said "service failure".

Man i'm ordering shoes from Eastbay.com using this shipping meathod and oh my goodness its been in this sortation center in Arizona for 2 weeks now and has never left and its only 200 miles away from my house. I think i can just take my car and go on a 3 hour drive and just pick it up!!! Only if gas was 1.50 dollar a gallon i would. but going down there right now i would just be paying for 20 pairs of nike shoes.

I ordered two purses from the Buxton Company official on-line site. I paid extra for expediated delivery but there was no info as to the shipping company or how long it would take to arrive. Today I called Buxton and got tracking number and found it was shipped 9/12 by Fed EX Smart Post. So I went to their web site and entered tracking number (22 numbers totaled). Site brought up no info. Called Buxton back to confirm tracking number. They gave me a different number to call than the regular Fed Ex number.When I called, I was unable to have the option to speaking with a person and had to leave a voice memssage. No response back yet. So where is my package?? I would never shop with a company that ships by Fed Ex Smart Post again. Too hard to track. Not worth the amount I had to pay (for each item separately) for expediated delivery. I ordered on 9/9 and they waited until 9/12 to ship and today is 9/15. So I am really annoyed at both Buxton and the Fed Ex Smart Post.

I have been trying to track my order by FEDX and unable to figure it out untill I ran onto this web site.... I will never order again from that company if this is the only way they will ship.. UPS makes FEDX look like shipping by Wells Fargo Stage Lines.... only I bet they would at least be more direct. They can keep their FedX DUMB POST....

DumbPost...lol
Now luckily i havent had to deal with this DumbPost but for 2 times and i said i'd never use it after the last time it took a $3 cellphone battery 3 trips round the country b4 i got it.Too bad i didnt have any options for shipping this time. Now it seems i got the luxury of it again.... here's the progress so far, by the way im about 15 miles from the NEW BERLIN, WI facility

??? Why did it just takke off for Massachusetts ???
September 23, 2008 8:05 PM Sortation Center Arrival NORTHBOROUGH, MA
September 23, 2008 10:22 AM Sortation Center Departure NEW BERLIN, WI
September 20, 2008 1:22 PM Sortation Center Arrival NEW BERLIN, WI
September 20, 2008 6:19 AM Sortation Center Departure GROVE CITY, OH
September 20, 2008 4:34 AM Sortation Center Arrival GROVE CITY, OH
September 19, 2008 1:22 PM Sortation Center Departure DALLAS, TX
September 19, 2008 9:29 AM Sortation Center Arrival DALLAS, TX
September 18, 2008 3:24 PM Sortation Center Departure GROVE CITY, OH
September 18, 2008 9:08 AM Sortation Center Arrival GROVE CITY, OH
September 17, 2008 8:45 PM Sortation Center Departure MARTINSBURG, WV
September 17, 2008 10:29 AM Sortation Center Arrival MARTINSBURG, WV

I will NEVER use a retailer that ships with Fed Ex Smart Post again. I could have gotten the item I ordered by Pony Express!!! Stay away from it. It's difficult to track and a royal pain!