« 2GB Secure Digital Cards Not Universally Compatible (Yet) | Main | The Open Source Collaborative Novel »

October 15, 2005

HP Inkjet Cartridges Utter Garbage...or Just a Scam?

Back in April of this year, I posted an entry (Do HP Inkjet Cartridges Expire?) where I complained that a color cartridge for my HP OfficeJet 6110 just suddenly stopped working with an error message of "Left cartridge incorrect". I thought it was weird since the cartridge was working fine just a few days before, but guessed it was due to the (arbitrary) "expiration" date stamped on the cartridge being less than a month away.

Just today, however, the black cartridge stopped working with the same error message. Well, to be technically accurate, it says "Error: Right cartridge incorrect." The printer will simply not print now with this cartridge installed, despite it printing just fine YESTERDAY.

Looking at the cartridge, I notice the expiration date stamped on it is 2006/06/15 -- yes, exactly 8 months from today. So there's no justifiable reason why this cartridge should just up and go freaky (and yes, I've attempted cleaning it per HP's directions).

Basically, I'm ticked. HP has the best printer hardware out there, especially when it comes to multi-function devices (copier/printer/scanner/fax machines). But, if they are going to try to continue to rip me off like this (a new black cartridge is $20) -- and we all know about the lawsuits and what-not -- I'll need to switch to something else. Maybe a nice Canon laser all-in-one...hmm...

Update (3/5/07): I've turned off comments temporarily, but got an email I thought I'd share, since it looks to have some potentially useful information about this issue (note: I've not tried this, so do so at your own risk):

Hi Craig,
I found your page on a google search. I just want you to know about how I got round my printer not allowing out of date cartidges. It would be great to spread the word as far as possible, and I can't find how to post something on your site. I have an HP officejet d135 - fax, printer, copier and scanner. Foolishly I bought some cartridges on clearance, then found they didn't work. Another web site advised that taking out the internal printer battery works, and it did! The printer is none the worse for it, except it doesn't know the date until the computer tells it. Also, you may find that the fax doesn't quite work automatically with call backs, and won't store numbers. However, the good news is that the printer and expired (or not yet expired) cartridges all work. If you get problems with the fax etc, it is possible to replace the battery after putting in the new cartridge, the printer having accepted it. If you really want to, you can rig up a switch to turn the battery off while replacing cartridges, and back on again after. Hope this helps, and please pass it on. I agree with all the comments that large companies should not be allowed to do this kind of anti-competitive stuff, and that it is environmentally wrong, and that it should be my choice to risk a poor quality print.
Alice
Cambridge, UK

Posted by Craig in Computing

Comments

i received the same error message. i checked the hp site for an answer, but it was nowhere to be found. after learning hp wanted $30 from me to talk to a tech support person, i used their chat techs. after a bunch of run around answers (i.e., the cartridge is faulty but not why), i asked directly. sure enough hp has set up the software to automatically expire cartridges 18 months after installation regardless of their fill levels. the date on the cartridges is the date they must be installed by. like you i'm both frustrated and pissed. hp could easily place this info on the web site. only reason i can see that they did not... they're attempting to hide this from customers!

Posted by: hk at October 29, 2005 1:47 PM

Wow, HK, thanks for that info. 18 months, eh? That sucks...I don't print enough to use up a cartridge in 18 months.

Posted by: Craig at October 31, 2005 8:44 AM

I have a HP printer as well, and I noticed something wierd too. I would install a new ink cartridge in the printer and even if I didn't use the printer for like a month or two, when I finally went to use it, I only got about five or six pages to print for me and then it said I was out of ink. Ya, right, out of ink? I don't think so. So I went to the store to get another cartridge and I also decided to buy one of those refill kits specifically made for my type of cartridge but by another company;). I attempted to refill my cartridge, which I suspected was still really full, and of course the kit measuring tool showed the cartridge was full.

Needless to say, began to search the Net and discovered HP is scamming its costomers. I found a site that showed how to refill empty/or near empty cartridges and how to reinstall them. This is where it gets me pissed....Yes HP does have an expiration date on it, but it has a wonderful micro chip that turns off the cartridge not long after it is installed. So after refilling a cartridge I have to install an old cartridge, turn off computer and then put another old cartidge in, turn computer off and on again and then install the refilled cartridge.

If that doesn't work, you have to cover one of the micro chips with a piece of tape, but I forgot which chip/chips they were. Look for the site, it will explain if you ever attempt this. It worked for me a while ago and I have been trying to avoid using my printer just out of spite-I am angry and confused to why a company like HP can get away with this shit!!!!!

Posted by: kdl at November 3, 2005 11:11 PM

I have the same problem: "right cartridge incorrect." The printer is only one month old ... and there's plenty of ink left. This is crazy!

Posted by: Annie at November 10, 2005 6:37 PM

That's great to know (expired print cartridges). When I got that message, HP replaced my printer. Wonder if their technical department knows.

Posted by: Dick Green at November 11, 2005 1:04 PM

The same thing has happened to my Dell 962 printer, 3 months old. I've ordered a new color cartridge. Hopefully, that will solve the problem. I'm sure the original cartridge is 80% full of ink. It shouldn't say "right cartridge incorrect". I haven't touched it, since the initial installation. How could it be incorrect?

Posted by: Joe at November 14, 2005 9:14 PM

I'm another HP Sucker. Maybe I'll just get a spare one to do the swap, etc. just for this purpose. I'm waiting for my "left cartridge" to give me the same message.

Posted by: Randall Craig at November 17, 2005 11:23 AM

Hey! No shit. My cartridge if full of quality refill ink and has no problem other than the flashing light from some BAD MEMORY that won't allow this cartridge anymore. I was not informed of this and OBVIOUSLY its time to get a new printer. Mine WAS an HP 5650. However something tells me that the bad memory is in the registry and not the cartridge although each cartridge has some sort of number for which the computer to not allow. HP does not allow the customer to go into the registry and that makes me wonder. I wish I could gouge until everyone speaks up and says we don't like working for you HP anymore among other scamming manufacturors.

Posted by: Raisecostofliving at November 20, 2005 4:24 PM

OK heres the latest. IT seems that the HP cartridge #56 has an expiration date but that you would easily be able to get at least one refill AND that after 1.2 refills that it suddenly dies even if the expiration date has not yet come. So the code must be set to a number of prints or actual time used. I am going to attempt to uninstall and then check the registry for any bad memories of HP.

Posted by: Raisecostofliving at November 20, 2005 9:23 PM

NOw heres the latest that I found on the net: I should also mention that newer HP Printers internally keep track of your cartidges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. However, most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartidge's serial number stored in memory. This will reset it.

Posted by: Raisecostofliving at November 20, 2005 10:33 PM

I just had the same problem on a black (56) cartridge that is well less than a year old. I saw ink leakage underneath the flexwire, and after blotting the ink jets sufficently to remove the leakage, the cartright now works fine!

Posted by: Jerry at December 19, 2005 2:31 AM

I am so happy to find this!!! I have been reading useless crap all day trying to find out about this and thanks to Raisecostodliving! I am seeing the light at the end of the tunnel!!! I too have the remove and check cartridge error message and i have completley uninstalled the printer and everything and it still wont do my cartridges... I have refilled them probly just about 1.2 times too!!! SO ****** up that HP would screw thier customers like that!!! It has to be illegal somehow! Like who buys a pair of pants and all of a sudden after 2 years the pants wont let you wear them?? That is fraud!!! anyway! Thanks!

Posted by: Ashley at January 21, 2006 3:21 PM

thanks!!!! first link on google

Posted by: adam jackson at January 24, 2006 3:56 PM

i also have the dell 962 and my right cartrige appears incorrect even after buying a new one!!! is there anyway of fixing it??

Posted by: matt at January 25, 2006 2:18 PM

I have the exact same problem as Adam Jackson... Help!!

Posted by: Prayush at February 7, 2006 9:00 PM

I had recently found myself in a similar situation. This is where a
bit of ingenuity comes in handy. The reason for the message is that
their isn't contact between the printer and the cartridge. The only
solution is to put something between the the latch and the front of
the ink cartridge to force the cartridge all the way back to make
contact with the connector in the back.

I suggest a small piece of paper folded three or four times, try
different thicknesses to see which works best. It might take a couple
times but it'll work after that.

So, remember the latch is poorly designed so the cartridge isn't
pushed all the way back to make contact with the connector in the back
so it doesn't work, its really a hardware problem not software or
fault ink cartridge.

Posted by: Ian Gordon at February 13, 2006 2:22 PM

i got the same problem with officejet 5510v, remove and check the black cartrige....
it died one month before expiration date.
Whats interesting, if i turn the printer off for longer time, than it prints half or one full page (however, its blurry), and then it gives me the error....

Posted by: hipi at February 14, 2006 6:14 PM

I have the dell printer like adam jackson and matt. i have that exact problem. I have tried folding a piece of paper but no matter how thick or thin it is it still doesn't work...

What am i doing wrong?
Thanks, Carrie.

Posted by: Carrie Fisher at February 17, 2006 10:24 AM

I also have a Dell 962 with the same error; right cartridge incorrect. the printer is 13 (lucky 13) months old. I did find a spring that pushes the cartridge against the contacts, so i bent it up which created more pressure against the contacts but that did not help.

Like the rest of you the printer just stopped printing.

It also looks like a new cartridge does not correct the problem.

Is there anyone out there that has corrected or knows what will correct the problem?

Thank you in advance for your help.

Mario

Posted by: Mario at February 17, 2006 3:38 PM

Hi I have a dell 962 printer. My printer only says right cartridge incorrect so I found the best thing to do was just to remove the cartridge and it will carry on printing just in black and white! However this is only short term and like evrybody else I need to know how to fix it permantently! Help lol!

Posted by: mike at March 5, 2006 5:09 AM

I was still under a service plan with Dell so they sent me a new 962 printer when I got the incorrect cartridge error. I also ordered new cartridges for the new printer. Guess what? Still got the same error. They sent me another printer and once again...same error. I think Lexmark makes Dell printers so I am going to try their website. Thanks everyone for trying. Hopefully we can get a resolution.

Posted by: Jim Griffin at March 6, 2006 9:04 PM

Same problem on my 6110. Cleaned, reset, new cartridges, etc. Nothing. Someone on another site metioned taking out the battery. Where is that?

Posted by: Doug at March 7, 2006 2:09 PM

If you do find a solution for the Dell 962, please do share. I'm about to tear my hair out in frustration.

(Apparently a link to my blog is "questionable content" and I got an error message from this blog saying I had to remove it before I could post.)

Posted by: Lisy Babe at March 9, 2006 3:45 PM

I have the HP 2110 psc. I have 3 No 56 cartridges and tried them all in succession but no dice. I've also wedged a small rolled up piece of paper to improve printer/cartridge contact but am still getting the 'Remove and check black cartridge message. I can't understand why no-one has a positive answer for this common problem?

Posted by: Roger Crunden at March 10, 2006 1:08 PM

I have the Dell AIO 962 - same issue with Right Cartridge Incorrect. I was still under warranty so I thought I'd call.

Talk about nice - didnt solve the isssue yet - but, man - they worked with me for 20 minutes to try!

First they had me turn it off and pull out the power pack from the back. Didnt work. Then they had me (I'm not making this up) - dip the bottoms of the cartridges in warm water for 2 minutes!!! Then wipe with a damp cloth and reinsert!!!!!

Didnt work - so they had me pull one out at a time since he said sometimes the error message is incorrect and it could be the left cartridge that is bad. It was the right one so they are sending me a new one for free.

I'll let you all know if that works

What was also cool about the call was he gave me his direct call back number and times he works in case I need to call again!

I paid $50 with a PC for the printer so I cant complain about the service anyway!!!

Posted by: karl at March 23, 2006 8:51 AM

UPDATE from my previous post....

The new Cartridge from Dell worked like a champ - so I dont know if I will subscribe to the "expiration" theory or not - but I will say - replacing it with a new factory cartridge did work.

Good luck

Posted by: Karl at March 25, 2006 9:32 AM

Following my earlier comment on 10 March - ref HP 2110 and black cartridge error. Having tried for several days replacing a total of 6 black cartridges I finally tried replacing the colour cartridge and now the printer works fine! So the error message on the pinter had led me up the garden path. Hope this helps others.

Posted by: rogercrunden@onetel.com at March 25, 2006 5:08 PM

The solution to the HP printer cartridge problem is to keep a second cartridge for black and a second cartridge for color. After refilling and placing in your printer when needed, the printer will "think" the different cartridge is actually a "new" one and the HP toolbox software installed on your computer will recognize the cartridge ink levels as full - something that will NOT happen if you refill the same cartridge and try to put it back in the printer. This confirms what was posted above on 11/20/05.

Posted by: lopeti at March 29, 2006 8:07 PM

Had this problem, Turns out on some of the HPs you can find a small battery - remove it, and fix the expiration problem. Check out :

http://www.fixyourownprinter.com/forums/inkjet/26847#113

where I found the solution. I was running again in a few minutes. YMMV

Cheers, and F**& HP!

Posted by: Lee_M at March 29, 2006 8:42 PM

I have a DELL 922 printer and i read somewhere that a lexmark 32 was compatible but now the printer says "LEFT CARTRIGE INCORRECT" is there any way to make it work????

Posted by: Ana at March 31, 2006 1:08 AM

hello ppl. .... I'm new. The problem with the dell printers is u Should not refill the cartridge or touch the inside of the cartridge in the dell printers. If ur dell printer model number ends with 2 or 4 u should not refill the cartridge because only dell can manufactor those cartridges. Contact Dell for more information or visit Dell.com.

Posted by: anurag at March 31, 2006 5:48 PM

Hell
my printer tells me to check print cartridge

Posted by: musa at April 2, 2006 9:54 AM

Same problem with the Dell 962. The problem I believe is in the cartridge, not the printer. I have bought a total of 4 new cartridges from Dell and each one lasts for about 5 months before getting the "Right Cartridge Incorrect". I have returned them to Dell (still almost full) and had them send me a free replacement. The techs I spoke to there are complete morons and were no help at all.

Posted by: Steve at April 5, 2006 12:57 PM

Here's a hint from someone who actually works on hp laser printers. Find how to do an nvram reset. That resets ALL data in an hp printer. Do it with the cartridges in the machine and you wipe them too.

Posted by: printer guy at April 5, 2006 9:19 PM

Hp 2170 All In One. Had the problem. Put new color and black/white. printed test page. following day, "remove both cartridges" I thought it was not a cartridge problem (until I got here) but some internal connection. Took the whole thing apart, reset connections hoping to make better contact. Nope, didn't work. Now I find it's a memory thing. I'll never buy a Hewlett Packard printer, that is for sure.

I'll just save my work to floppy disc. or email make a trip to my library for .10 cents a copy. Good bye HP! My ink problems are solved.

Posted by: haiki at April 16, 2006 3:48 PM

Hello PPL,

There is no software that expires the cartridges. Basically what happens is that after some time of usgae a chemical formation gets created on the cartridge and then it stops getting recognised by the HP Printers. HP has made patches for some printers to resolve this issue and for some it is in progress. I know this because I am working in one of the Tech supports u call into.

Two printers 1610 and 2355 have patches for them at HP websites. After running it u will have to replace the old cartridge as it wont work any longer.

Regarding to some ppl talking about the NVRAm reset and that stuff, it wont work !!!!

Hope ur issue will get resolved.......

Bye !!!!!!

Posted by: indiatech at April 17, 2006 4:04 AM

Think about a HP ink cartridge that has a warranty. Bad ink cartridge, color bad, light ink which appears watery, what-ever, they give you another one. That's the way a warranty works. You buy a recycled ink cartridge, with no HP warranty. It may work momentarily, but then you get these same messages, remove cartridge. Why should my printer shut down after purchasing a recycled ink cartridge? But then if you buy an HP ink cartridge, your printer is up and running again. Or until that time HP thinks you have printed long enough, even if you have plenty of ink. HP forces you, according to HP predetermined usage, in order for your printer to work, to buy their ink cartridges, or HP will shut your printer down. Don't focus on the ink cartridge, focus on the fact HP stops your printer from working, because of some silly game they are playing of cheating customers before the ink runs out, or wrong ink standards, or what-ever. I say, go ahead send these stupid messages, but don't stop my printer from working.

Don't try to figure out patches. This is anti-competitive, and in violation of anti-trust laws.I patched into the Illinois Attorney General office.

Posted by: haiki at April 19, 2006 2:13 PM


This is anti-competitive, and in violation of anti-trust laws.

To be perfectly clear

Hewlett Packard recycles their ink cartridges by promoting that HP cartridges be returned for recycling, using a self addressed, stamped envelope. Allowing HP, through their ?refurbishing and reselling? effort to conserve resources, using the various recycling facilities of manufacturers around the world contracted by HP. Thus, the mere fact that there also are other recyclers available to refurbish, and recycle ink cartridges, but except for lower cost, and the free choice of the consumer, HP has restricted the consumer the full use, and the operation of HP printers.

Smith and Roberson?s Business Law, ninth edition. West Publishing. Chapter 43; ANTITRUST.
?Characterizing a type of restraint as per se illegal therefore has a significant effect on the prosecution of an antitrust suit. In such a case, the plaintiff need only show that the type of restraint occurred, she does not need to prove that the restraint limited competition.....Tying arrangements. A tying arrangement occurs when the seller of a product, service, or intangible (the "tying" product) conditions its sale on the buyers purchasing a second product, service, or intangible (the "tied" product) from the seller....Because tying arrangements limit buyers' freedom of choice and may exclude competitors, the law closely scrutinizes such agreements.?

Hewlett Packard has, unbeknownst to customers who purchased HP printers (tying product), tied as a condition, the purchase of new HP ink cartridges (tied product), or HP recycled ink cartridges, through the use illegal anti-competitive consumer practices.

After all, what are we talking about, it's a ball point pen refill morphed into a printer ink cartridge. It?s a recycled auto part! Again, I say Hewlett Packard, and the rest of the conspirators, play your silly games by cheating consumers on ink cost, and supplies. I say go ahead! But don?t stop me from the use of my printer.

Posted by: haiki at April 29, 2006 6:23 PM

Good grief! While I was waiting for Dell Tech Support to pick up the phone line, I typed "right cartridge incorrect" at Google and got this as the first search result.

I have the AIO 962, too. Bought it in Aug 05. I started receiving "right cartridge incorrect" a few weeks ago after the system started telling me that my black cartridge was low (and before I replaced the black cartidge). I never touched the stupid right cartrige.

Dell is sending a new right (color) cartridge at no charge. I see this worked for some of you but not others.

What a pain. I floated the connector problem idea by the techie. He said we'd get a different error message if that were the problem. Hmm.

Posted by: Angie at May 9, 2006 10:58 AM

Dell 962 -
Same @*!%^ right cartridge incorrect issue. It's still three-quarter full (their own software says so). Finally I bought a remanufactured cartridge and installed it. I could print in color again. To test one of the ideas suggested here I went back to the old cartridge to see if the printer would remember it. It did!! Back to the "right cartridge incorrect" message.

Surely, this is a terrible business ethic on the part of printer manufacturers. Why is this still going on?

Posted by: SC at May 27, 2006 1:40 PM

I have HP Photosmart 8250, a newer model that has 6 cartridges, 5 color and one black and white. Even though I'm only printing in black (using the 'print in black only option") the colour ink is depleting every day. Three of the recently bought color cartridges now show as completely empty, even though I know they're not! Plus I get a message that the printer may stop working if I don't replace the cartridges. This is a clear scam by HP!

Posted by: sharon at June 1, 2006 10:52 AM

i am getting a left cartridge incorrect message two weeks after refilling it with black refill kit
worked great for alot of prints but all of a sudden nothing
ive tried cleaning everything
ive tried shutting everything down
i believe it is because dell designed the cartridges to stop working when the ink that was originally in the cartridge runs out
even though i have a completely full cartridge
like everyone else i got sick of ordering expensive carts online exlusively from dell and waiting a long time look where it got me.....miserable

see you at the printer store

Posted by: dave at June 1, 2006 1:50 PM

I have lots of HP peripheral equipement in my home and at work. It includes low end and very high end devices including, even now, six different HP printers that I use on a daily basis. I have been a devoted HP customer for many years. I have never been subjected to so much agony in trying to remedy a printer problem--ever. It is difficult for me to fathom that simply replacing my two printer cartridges in my HP Photosmart 7260 would instigate such an orderal! I am baffled because I have loyally purchased and used ONLY Genuine HP Cartridges purchased directly from Hewlett Packard. The two cartridges (HP 57 & HP 58) that started it all were dated to not expire until late 2008. Immediately prior to changing the cartridges out my color cartridge was working just fine with the exception of the annoying reminders that the ink was low. At this point I am exhasperated! I tried every potential fix I could find online including cleaning, taping sensors, resetting my computer clock, checking the registry, carefully rotating in several old and new additional cartridges, uninstalling and reinstalling the printer and drivers, changing printer ports, plugging directly into the wall without the USB cable connected, updating the device driver, and even swapping in cables borrowed from my friend that has the same printer (Because I bought it for him thinking it would be such a great value and yield awesome results!). Well, it is still blinking and the unyielding pop up window messages are useless and taunting. What a shame. I, too, am now considering a differnt vendor's devices. I guess that little over a year later this device is simply going to contribute to our dreadfully woeful pile of American waste. Hopefully HP will become more astute and acknowledge how issues like this could eventually nudge them back out of favor with the American household. Originally their products were too expensive for home use. Now they seem to be too cheap to expend our hard-earned dollars on. As informed consumers we are surely not ignorant and are well aware that paying big bucks up front or paying later for proprietary and inferior supplies still factors in to outrageous expense for the typical home user. Thank you to all individuals that thoughtfully contributed their time and energy to these forums. I feel like I have at least been able to validate my frustration here. Time to move on to something more fun--upgrading my motherboard and processor! Best regards, Annie

Posted by: Annie at June 10, 2006 5:16 AM

Officejet 1150c "remove and check black cartridge" message. After refilling a cartridge I have to install an old cartridge, turn off computer turn on again and then install the refilled cartridge. This worked for me in Australia 20.6.2006

Posted by: Lindsay at June 21, 2006 9:31 AM

Just to add a few things since I am the unfortunate owner of a Dell 962 AIO.

First off, from earlier in the thread, you cannot use the Lexmark cartridges "out of the box" as they have a different tab configuration on the top. You could, however, file down the tabs and give it a go. My success has been pretty good though no professional ink refiller will take the damaged cartridge in trade.

Now for the Dell...

****Unplug the printer and remove the power pack from the back.****

The battery in the AIO series is in the back of the printer. It has three screws holding on the panel and once removed, you can see the circuit board. Looking at the board you can see the battery on the left hand side about 1 1/2 inches back. Remove it how you wish, I used two flathead screwdrivers, one with tape, one to remove the battery.

From there you can choose to put the battery back, or leave it out. I have not noticed a difference either way. You would think that would be it huh? Well no, you cannot plug the printer into the pc or slap the ink in. You do have to do two power cycles before putting the old cartrides back in.

Also, Dell uses registry settings to keep track of the cartridges as well. If you plug the printer into the pc it will let your printer know whats up. As a result, the following registry keys need to be modified.

**** Warning**** Messing with the registry CAN and WILL disable your computer if you do not know what your doing or are not careful. If you have any doubt, please get professionial help or just go buy new ink. At the very least, back up your registry.

This will open the registry

Start > Run > regedt32

From there goto: HKLM\SOFTWARE\DellInkjet\IjPrtSettings\OFN1\

In there, the following keys need to be changed:

CartID1 to 0
CartID2 to 0
Estimated Pages to 500
LastBlackCartUID to 0
LastColorCartUID to 0
MarketingCheckboxOn to 0 (Why let them sell)

Under the HKLM\SOFTWARE\DellInkjet\IjPrtSettings\OFN1\PSW

EVERYTHING under this key needs to be set to 0

You will have to do the same for the HKLM\SOFTWARE\DellInkjet\IjPrtSettings\OFN11\ keys as well.

Once this is done, you can go ahead and print away. Now what I have seen in the newer cartridges from Lexmark, Dell, and HP is that the computer strip is larger then on the older ones. One these ones no matter waht you do, even with the battery still removed, the printer reads "something" and tells the printer what is going on.

Until I have the time to figure this one out, the short term solution is this: When you take your cartridges in for refill, do not let them swap yours out for another set, insist they refill yours and give them back.

Hope this helps

Bob

Posted by: Bob at June 24, 2006 12:58 AM

I tried the suggestions provided by Bob (6/24) but it didn't help. I had the same problems and frustrations as many of you did.

Finally decided to order a Canon (pixma mp830). Not sure what I'm getting into, but saw good reviews on the net. Given what I've read, I'll certainly avoid HP and never ever deal with Dell again.

And yes; it gave me immense satisfaction in picking up the AIO962 and throwing it in our trash can. Feel a bit sorry for the environment (I do re-cycle quite a bit), but this was the only way I could feel better. I hope someone someday finds the time & energy to sue Dell on this matter and win. I bought a new PC and the 962 about 18 months ago and the PC is soo noisy. Simply trash. Never buy Dell again.

Posted by: Rajul Shah at June 25, 2006 10:36 AM

haiki
thank you so much i used the firmware update for my 1610 and it worked beaughtifully i didn't even need to get a new cartridge just take it out and put it back in thx a lot man i owe you

Posted by: pokebud at June 27, 2006 8:33 AM

I have the AIO Dell 962 and have the same issues as everyone else. And I do think it is a memory of expiration date. I bought my computer on 3/2005 but was not able to set it up until 3/2006. Here it is almost July, have been using the printer NOT MUCH for about 3 months, and get the right cartridge incorrect message. If these mfgs, and they all sound guilty, want to screw with us, then the least they can do is give you 18 months from the date the computer is actually first turned on. Odds are in that time you would at least run out of black ink in that time. But I guess the mark up on the cartridges are so high that they want faster turnover. It sounds like a pain, but does anyone know if you remove the cartridges after you done each time with the printer, will that buy some more time. I was interested in the one guys post about registry settings. Has anyone done that? Results? I don't want to screw up my computer but that sounds like a good permanent solution. Thanks. P.S. Computers were supposed to make us a paperless society...what happened?!?!?

Posted by: DPrice at June 29, 2006 5:56 PM

I also have a Dell 962. I don't print very many letters in color. The best advice I have found here at this site was to just remove the expired 1/2 full color cartage and keep on printing in Black and White. My Dell printer is about 16 months old. When or if I feel a need to print in color I'll spend the extra money for a new color cartage.I think Dell has some very "BAD" business practices and they are not as consumer friendly as they lead you to believe. It's a pity, I do enjoy my Dell 4600 and 17" flat screen.

Posted by: ABNC at July 11, 2006 10:48 AM

WHAT YOU PEOPLE THINK,,,,OF COURSE MOST PRINTERS ARE RIGGED TO BUY THERE CARTRIDGES....THATS WHERE THE EASY MONEY IS MADE,,,NOT ON PRINTERS..

Posted by: james at July 17, 2006 11:48 PM

I too have a wrthless HP6110. Is it time to fight back? Maybe a class action lawsuit is in order...

Posted by: Jackie at August 8, 2006 9:50 AM

Had the same problems with a HP6110. Tried all of the above with no success.

Returned the generic remanufactured cartridges to Staples. Bought the HP and it worked, go figure. So much for saving a few $$$s....

Will look for other printer options before I ever buy another HP. Maybe staples or OMAX will sell a printer that will work with their remanufactured cartridges someday : ).

Posted by: Jackie at August 8, 2006 11:36 AM

We are professional remanufacturers. There are several strategies in play by the OEMs. Attached is an article I wrote and forwarded to a news magazine.

As a society we have elected to recycle when possible. Recycling reduces disposable waste, pollution and saves energy. Why then are some companies acting to prevent recycling?

On the way home from work you stop at the Discount Tires and buy a replacement brand set for your car. The next day as you turn your car key, a message flashes on your dash board that says ?incorrect tires ? install only Toyota (any brand) brand tires?. You try again. The key turns but nothing happens except the flashing message.

This is what printer manufacturers have done to consumers of printers. Over 400 million ink jet cartridges ($12+ billion) were sold last year. 80% wound up in landfills after a single use. They can be refilled as many as 10 times, if it weren?t for the flashing message.

Now you are driving to an important meeting. Suddenly the engine sputters and quits. As you coast on to the shoulder a new message flashes. ?Your tires are out of date, replace with new (any brand) tires?. Expiration dates are now embedded in your cartridges. Your printer stops working half way through an important report, even though the cartridges still contain ink. Is there a parallel to this in any industry?

There is more. New cartridges are being sold that are half (or less) filled. These cartridges often contain false walls that reduce the internal capacity. The new models look just like the old cartridges that they replace but they aren?t. You?ll have to read the fine print to learn the cartridge has fewer MLs (milliliters of ink) inside.

Do you know a family of modest means who have three kids in school? Do they have a computer that the kids use to work on papers for school? A typical cartridge costs $20 to $50. At a time when the economy is tight, our natural resources are stretched, landfills are filling up, consumers are looking toward economically and ecologically friendly ways to recycle. However, a substantial industry has moved to stop recycling within it. Refill your cartridges and you can expect a flashing message in a growing number of printers.

HP, Lexmark, Dell, Canon and Epson are the largest ink jet (read consumer) printer manufacturers in the world. Hp and Lexmark (Lexmark makes Dell) are US companies. These companies are actively foiling the recycling market to insure that consumers do not recycle their cartridges by refilling them. They will tell you that they provide a means to recycle the cartridges in the form of mailing bags for returns. What this provides is a convenient proof that manufacturers themselves recycle while keeping cartridges off of the market that will find their way into the hands of refillers. Every time a cartridge is refilled the income of the manufacturer takes a $10 to $20 hit. When you produce millions of them, bulk postage is a cheap way to get those used cartridges out of the market. ?Yes, we recycle. Send them to us.?

The Magnussson Moss Warranty Improvement Act of the 70s prevented manufacturers from building tie-in provisions (like voiding your warranty) for use of non-OEM product consumables (vacuum cleaner bags to computer disk drives). This act also included anti-trust provisions to keep dominant player(s) from shutting out competition. But the Magnusson Moss Act did not foresee manufacturers? flashing messages that prevent cartridge refilling. They didn?t exist in 1976.

All manufacturers would like customers to buy their products and their consumables. After all, ?Give away the razor and sell the blades? is an American business icon. But, if you give away the razor do you own the exclusive right to replace them when they are dull? No, you don?t. And, the consumer may resharpen them when they are dull if they can figure out how. If we are to become a society that recycles, shouldn?t we insist that recyclable products are allowed to be reused? Shouldn?t it be illegal to stifle recycling?

Of course. Preventing recycling, at any level, is akin to mandatory pollution. At the very least, new products should bear the notice ?recycled (cartridges or anything else) cannot be used? on the retail box and in the advertising. The printer manufacturers are engaged in a very serious effort to disallow recyclers from refilling cartridges. More over, they are engaged in a legal form of monopolistic behavior against those who make a business of it. One concept, making it against the law to prevent or hinder recycling, blows the lid off of this and future attempts to build technologically forced disposable, non-renewable products.

Posted by: Kirkgood [TypeKey Profile Page] at September 14, 2006 3:46 PM

Luckily I've been pretty happy with the performance of my HP Officejet All-in-One. Being a graphic artist, I print a LOT, and have had no complaints thus far about ink running out. However, I just installed my printer on a new computer and every time I print, I get 3 pop ups telling me that I've just installed a genuine HP ink cartridge. Click * click * click to get rid of them EVERY TIME! I can't find any reference to this or how to stop the madness on the internet. Any suggestions? Thanks -- Lisa

Posted by: CreatedJust4You.com [TypeKey Profile Page] at October 30, 2006 12:12 PM

has anyone found a way to get rid of the "ink low" message after you change it? I too talked to the "India" Help Desk and the "India" Tech and only got more questions - no answers!!!!

We have an Del aio 962

Thanks

Posted by: Michele Long at April 3, 2007 4:22 PM

In this day and age of enviromental protection and recycling, all HP printer users should start a worldwide campaign to force the company to rescind their planned obsolescence policy on printer cartridges! They are infringing upon consumer rights by restricting our free choice (on how we chose to use the products we buy).

Posted by: Lim at April 12, 2007 5:57 PM

i head that a lexmark 32 ink cartridge would work with a dell aio 922. i took it out of the package and it had a little difference in the bumps on the top. so i chopped one off and it fit perfectly. but the printer just said left cartridge incorrect. anyone no how to make it work?

Posted by: GYRO 101 at April 24, 2007 8:13 PM

To everyone on this list, I must say stop buying HP products. It's that simple. I now live in Japan but before, I lived in the US. I owned an HP all in one machine and I bought another when I came to Japan. Over here it costs about $90 US to replace the black and color cartridge. The second time I had to replace ink, I bought a canon(not an endorsement) My decision was based solely on the price of ink. I realized that every three times I replaced the ink in my HP I could buy a new canon printer... and the canon's ink was 1/3 of the hp.

It all boils down to this:

Anytime any company wants to enact policies which are meant to milk the customer you need to vote with your feet and buy something else. HP does this because they can get away with it. Hacking the cartridges isn't going to stop HP. It will most likely get them to develop unhackable(is that possible?) cartridges. Vote with your dollars. Tell everyone you know that HP is scamming everyone with their ink. Tell HP you know they are scamming you with their ink.
--chris

Posted by: chris at June 19, 2007 5:05 AM

Well here 's another HP sucker. Does anyone know how to copy or the memory from these troublesome cartridges?

Posted by: Mike Smith at August 2, 2007 7:32 AM

Anyone check their scan disc tool for a printer active X installed thru Internet Explorer? I did when my cartridge message "incorrect cartridge" showed up. I still haven't registered the warranty so I'm wondering where the permission came from. The installation program must have linked to it. Mary

Posted by: Mary at August 8, 2007 8:06 PM

I remember buying a refill kit once that came with small square pieces of tape which were used to cover a few strategic copper contacts on the front of the cartridge. I can't remember if it was for the Lexmark 32 cartridges, but maybe Lex has sued to stop refill kit sellers from relesing this proprietary fix?

Posted by: BARRETT CRAIG at November 6, 2007 3:30 AM

i have an hp psc2110 printer displaying right cartridge incoorrect what can i do about it

Posted by: shabbamoe at April 28, 2008 10:26 AM

i have an HP Deskjet that uses 94 cartridges and they won't print. I installed the printer 500 times, and I figured it may be the cartridges. The printer is working, but it spits out blank pages. What is the problem?

Posted by: matt lachs at July 30, 2008 9:02 PM

Well I have the Dell AIO962 and I ran out of black ink. I went and replaced my black ink and suddenly I started getting the incorrect cartridge message for the color side.

Posted by: Jason at September 1, 2008 3:10 PM

unlike everyone else i am not getting any errors on my hp color ink cartridge. when i did a test page, it came out like crap. now my status checker says i'm practically (if not completely) empty. i thought abt calling hp but i'm sure i'd get nowhere and i'm pretty sure this is the 2nd time this is happening to me.

Posted by: m. smith at September 23, 2008 11:45 AM

Post a comment



(required; will not be shown publicly)


(optional; will be shown publicly)
Remember Me?

(you may use HTML tags for style)