Yesterday afternoon, I visited my local T-Mobile store with a long list of things I wanted to do. Despite my first in-store experience with T-Mobile being really good (almost 2 years ago), given the complexity of the things I needed done, I didn't have much hope at having a good customer service experience. Boy, was I wrong.
I walked into the store wanting the following things taken care of:
• Convert my wife's existing T-Mobile Basic account into a 2-line Family plan
• Activate my new Treo 600 as the 2nd line on the Family plan
• Port my existing Verizon Wireless number (on my Kyocera 7135) to the Treo 600
• Add T-Mobile's $19.99 all-you-can-eat GPRS plan to the Treo 600
The manager of the store asked if he could help. I told him the above list and he got started. 15 minutes later, everything was taken care of plus I walked out with a new 900/1900 freebie phone. There was no hassle and he was incredibly fascile with the processes required to do each of the tasks.
Moreover, I liked how T-Mobile underpromises and overdelivers. They told me that my number could take up to 72 hours to get ported and that service to the Treo 600 might not be active until Monday. Well, by 11 pm last night, my Treo 600 was logged into the network and receiving calls made to my old Verizon number. Man, that's just phenomenal, especially given all the crap that some other carriers' customers are going through when porting their numbers.
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